Peek Self-guided tours
Enterprise
Role
Type
Background
Self-guided touring allows prospects to tour at their own time with little to no human interaction needed.
Description
Prospects often prefer to tour properties at their convenience, which is typically outside regular office hours when agents and the onsite leasing team are unavailable. Additionally, some people prefer not to interact with an agent at all.
To accommodate these prospects, self-guided tours are offered. Because of the lack of human interaction, a web app is necessary to initiate and guide them through the tour.
Edge
By not providing turn-by-turn instructions, we eliminate the lengthy setup process for each unit. Additionally, using a web app instead of requiring prospects to download an app makes our service more accessible.
MVP Features
Check-In/Schedule a tour on-site
First access device - Physical Keybox:
Guide to open the lock and retrieve keys
Reminder to return keys
Customer support features
Tour instructions by variable input
Execution
The Approach
Execution
The Flow
This product model distinguishes itself by allowing prospects to explore the property at their own pace with minimal guidance, rather than turn-by-turn instructions. The main challenge is finding and opening the keybox to retrieve the unit keys and begin the tour.
Final Designs
The Product
Step 3
Tour the unit
Key Metrics Met
Additions since the MVP
Perimeter Map
For properties with multiple entrances, the map helps prospects locate the relevant access device in relation to where they are
More Integrations
Concierge, Smart keypads and Perimeter access devices are now supported with minimal flow and interface changes required.
Chatbot
Just like an agent guided tour, the chatbot feature answers questions about the unit or property and also doubles as customer support.